Everything at Monty & Mabel is handmade to order, because of this the next available spaces are from the middle of June. You will be sent the exact order date once you have completed your purchase. If you need your order more urgently please send us a message and we will see what we can do to help.

FAQs

DO YOU SHIP WORLDWIDE?

We do! Large letter sized parcels (Bobbles, Clips & Bows on clips) are £4 for posting outside the Uk. And Small Parcels (crowns and items on hard head bands) are £6.

 

HOW MUCH IS UK DELIVERY?

Large letter sized parcels are £1.20 (Clips, Bobbles & Bows on clips) and small parcels (Crowns & items on hard head bands) are £4.

If an order is over £50 we will pay the extra to send it recorded delivery.

 

HOW LONG DOES AN ORDER TAKE TO ARRIVE? 

Everything is handmade to order. This creates a much more personalised service, unfortunately it also means that there will be a wait as we often have very high order numbers. Most of the time this is approximately 4 weeks, though during busy periods (high summer and Christmas) this can increase to 6/8 weeks. We will post updates on waiting times on Facebook and in the announcement bar on here to keep you in the loop. Your understanding and patience is much appreciated.

CAN WE STILL ORDER ON FACEBOOK?

Yes! Claire loves discussing orders and tailoring everything to each customer’s needs. You can use the website to search for fabrics and get some ideas. The whole order can then be sorted on messenger, and paid via Paypal. Or discussed on messenger and ordered via the website. 

Any questions let us know via the messenger button on both the website and Facebook.

I NEED MY ORDER QUICKLY, IS THIS POSSIBLE?

We always keep a few spaces aside for more urgent orders, if you need your order quickly please message us on Facebook and we will do our very best to help you. This may not always be possible. 

 

SOMETHING IS WRONG WITH MY ORDER, WHAT SHOULD WE DO?

We all make mistakes, and sometimes (very rarely) you may need to discuss an issue with us. In this instance please send us a message ASAP and we will get the problem fixed. 

If hair elastics break let us know and we will send out some replacements. 

We want you to be 100% happy, so if something isn’t perfect let us know!

 

CAN WE SEND FABRIC IN?

Absolutely! We love being sent fabric! To discuss this further please send us a message (and ideally any photos). As long as the fabric isn’t too thick or too stretchy it should work.

DO YOU SELL DISNEY AND OTHER BRANDED CHARACTERS?

Unfortunately not. These will all be licensed and we are unable to use them. 

 

I CAN’T SEE WHAT I’M LOOKING FOR, HELP!

Some items are exclusive to Facebook and will not be listed on here. This is usually down to limited quantities. Please send us a message to discuss if there is something you would like that isn’t on the website. 

If there is a particular animal, pattern, colour or fabric that you would like and we don’t yet have it, please get in contact and we will do our best to source it.